FAQ

No, do not refuse any damaged items, just note the damages on the shipping paperwork the driver has, have them sign and make sure you receive a copy. Then, use this form to contact us (please make sure it’s within 5 days of your delivery) to take care of the damaged item(s).

The cabinets, doors, accessory boxes and other things should be opened within a span of 5 days. Once you have opened these, inspect for any kind of damages occurred, defects or any missing items. If you find any of these, report it to https://www.whitecabinet.com/ within a period of 5 days. You can contact us by using this form.

No. If you find out that any of the cabinets are damaged, make sure you do not assemble these cabinets. You have to tale the pictures of the cabinet for the claims department. If you reassemble these cabinets, you will not be issued replaced because of the clear guidelines of the manufacturer. Replacements will not be issued because the manufacturer will be unsure whether the cabinet was broken already or was broken during the assembly. The damaged cabinets should be left as they are until you get a green signal from the customer service for the assembly.

You should not refuse to accept the delivery of the consignment. Instead, you can note down the damages that you see in the documents that the driver is carrying at the time of delivery. You can take a copy of this document and then within a period of 5 days, contact the firm using the form to report the damaged item or items.

If you see that the glass or the glass shelves of the cabinets are broken, click the adequate amount of pictures to make sure that the manufacturers take note of it. In case of broken glass during transit, the manufacturer will have to ship the parcel again by road. In this case, the damage to the glass door can occur again.

In this case, the manufacturers have full right to make sure that they choose the most cost-effective way to repair the damages or if not repairing, they will replace. But the decision completely depends upon the manufacturer. The customer can get a complete replacement or just replacement of the part depending on the manufacturer. For example, if the door is broken, a new door will be shipped instead of the whole new cabinet

When the order you receive has damaged items, do not throw them away. The manufacturers may need the damaged parts or the cabinets as a whole. These parts or the cabinet shall be returned to ensure the delivery of the replacement of these parts. If you do not return these parts, then you may be charged a certain amount by the manufacturer. If the returns are not made within a period of 30 days, the customer will have to pay for all the parts that are damaged. It is important to confirm the address of the place where the orders have to be returned because there are many different warehouses and many different finish ships. If the parts are returned to the wrong place, the company shall not replace the parts.

At the time of delivery, make sure you check the consignment received by you. In case any of the parts are damaged or missing, note them in the documents that the delivery driver is carrying with them. Ensure that they sign this document and you take a copy of this. This has to be later reported to whitecabinet.com using the form. From the day of delivery, report for damages within a span of 5 days.

If the parts are required to be replaced, whitecabinet.com will be the responsible party to replace them. The additional costs of labor that is born by the customer, will not be reimbursed by the company for replacing or repairing the damaged cabinets or the parts.

When the damage report is received by the claims department, a replacement is shipped. An entire new cabinet shall not be issued in most of the cases. It depends on the manufacturer whether to give you an entirely new cabinet or go with the solution which is the most cost-effective for the company. In case of a broken glass or a door, a new glass shelf or the door will be replaced but in the cases of pre-assembled cabinets, the customer will have to unassembled it, send the damaged part and claim the replacement of that part.

Though we have flexible return policies, some do not come under them. ● Pre-assembled cabinets (cabinets for glass, for example) ● Decorative hardware items (knobs/pulls, for example) ● Ready to assemble cabinets, the ones that have been assembled and require only less assembling from the user end ● Glass and glass products ● Panels, moldings, and fillers (certain finishes are accepted, however, do email us at: __ to confirm)

We highly suggest that you order sample doors prior to buying the cabinets to ensure the product is to your liking. But, if you are not happy with your cabinet, you can return the order (if the original packing isn’t disturbed and it is not one among the items that do not come under return policies. Check – What are the items that does not come under return policies? for clarity). A 25% restocking fee may be applicable for all the returned items and the customer hold the shipping responsibility. The initial fee you paid for shipping, however, will not be refunded. Ensure the order is wrapped on a pallet and plastic. We will be glad to assist you with a discounted fee from our freight carriers. If we identify damages in the returned product, the refund process may take more time until an appropriate inspection is made. We suggest you make your freight claim as well.

Yes, (if the original packing isn’t disturbed and is not one among the items that do not come under return policies. Check – What are the items that does not come under return policies? for clarity). You can contact the customer service to know the right address as sending to the wrong address will not help us to process the refund for the item. A 25% fee for restocking may be applicable for all the returned items and the customer hold the shipping responsibility. The initial fee you paid for shipping, however, will not be refunded. Ensure the order is packed on a pallet and plastic wrapped. We would be glad to assist you with a discounted fee from our freight carriers. If we find damages in the returned product, your refund may take a more time to process until the appropriate inspection is made. We suggest you make your freight claim as well.

If you have received a wrong product or one when you did not place an order, please reach us out within the next 5 days at info@whitecabinet.com. We will process the right items or take the item back, in case of contrary. Proof, as in pictures or any document may be required to prove that the incorrect items were process. A shipping bill will be sent to you.

A fee of 25% as a restocking charge may be applicable for all the returned items.

We prefer finding you the required parts/cabinets as required so that you don’t have to return. For more clarity, please check “What if parts on my order or the product is damaged?”. If you still decide to return the order, the return policies may apply. We will also require the paperwork.

As long as the original packing isn’t disturbed and is not one among the items that do not come under return policies. Check – What are the items that does not come under return policies? for clarity. If you have received a wrong product or one when you did not place an order, please reach us out within the next 5 days at info@whitecabinet.com. We will process and ship the right items or take the item back, in case of contrary. Proof, as in pictures or any document may be required to prove that the incorrect items were process. A shipping bill will be sent to you. A fee of 25% as a restocking charge may be applicable for all the returned items and you hold the shipping responsibility. The initial shipping charge you paid initially, however, will not be refunded. Ensure the order is packed on a pallet and plastic wrapped. We would be glad to assist you with a discounted fee from our freight carriers. If we find damages in the returned product, your refund may take a bit longer to process until the appropriate inspection is made. We suggest you make your freight claim as well.

If you wish to cancel your order that has already been shipped, please contact the freight company as the details will be provided on email. You will be liable for any shipping fee posed by the freight company. A 25% restocking fee may be applicable for all the returned items. Once the order is returned, the shipping and restocking fee will be returned.

You’ve got 24 hours to cancel your order right after you place it. Please call our customer care or email us at info@whitecabinet.com. We will take care of the process without cancellation charges. If the cancellation is initiated after 24 hours, you will have to deal with freight company for charges and follow the process as said in I want to cancel an already shipped order (haven’t received it yet). What do I do? to cancel your order.

If it is an accessory item or a small cabinet, it can be returned using ground shipping companies. If the product is large/heavy, a common freight firm is preferred. Make sure the item is packed on a pallet and plastic wrapped. We would be glad to assist you with a discounted fee from our freight carriers. If we find damages in the returned product, your refund may take a bit longer to process until the appropriate inspection is made. We suggest you make your freight claim as well.

We do not accept return for the sample door. However, if you purchase an order over $2500, you may get credit back up to 3 sample doors.
For more information, you may send email to info@whitecabinet.com.